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How gaadi24 Handles Your Personal Information

Your account with us comes with a clear commitment: we collect only what we need to run your wallet and keep your sessions secure.

Account Data ProtectedJazzCash & Easypaisa Transactions CoveredCookie Controls AvailableRight to Request Your DataPakistan-Eligible Access
gaadi24 How gaadi24 Handles Your Personal Information
DATA SECURITY PRACTICE

How We Protect and Retain Your Information

Data protection at gaadi24 is not a checkbox — it is built into the account flow from registration onwards. We apply encryption in transit and at rest, enforce session timeouts after inactivity, and require OTP re-verification before any withdrawal or password change can proceed. Our retention periods are tied to the purpose: active account data is held while your account remains open; transaction records are kept for the period required by applicable financial and anti-fraud rules; and anonymised analytics data may be retained longer for platform improvement.

Encryption in Transit and at Rest All data moving between your device and our servers is encrypted. Stored account and payment records are protected with the same standard, covering JazzCash, Easypaisa, and Raast transaction logs.
OTP-Gated Account Changes Any change to your withdrawal method, password, or linked mobile number triggers an OTP to your registered number. This step cannot be skipped and protects against unauthorised account modifications.
Cookie and Tracking Controls Session cookies are essential for login state; analytics and personalisation cookies require your consent. You can review and withdraw consent at any time from the preference centre in the site footer.
Your Access and Deletion Rights You can request a full export of the personal data we hold or ask for deletion of non-essential data. Requests are handled through the Help Centre privacy form or by emailing from your registered address.
PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you have a question about how your data is handled, want to correct information on your account, or need to submit a formal data request, our support team is the right starting point. You can reach us through any of the channels below and we will route your query to the right person.

Team online

Live Chat

Open the chat icon inside your account dashboard and select the Privacy or Account topic. We handle data queries during our standard support window.

Email Support

Send your request to our support address from the email registered to your gaadi24 account. Include your account ID so we can verify and respond promptly.

Help Centre

The Help Centre under Account Settings has a dedicated privacy request form. Fill in the category — access, correction, or deletion — and submit directly from your logged-in session.

Common Questions About Your Privacy on gaadi24

These are the questions we get most often about data handling, account privacy, and your rights as someone who has opened an account with us. If something is not covered here, use the support channels above.

We collect your name, contact details, and the payment method you link — JazzCash, Easypaisa, or Raast. Device and session data is also recorded to keep your account secure.

Yes. Every deposit and withdrawal through JazzCash, Easypaisa, or Raast generates a transaction record. These are held for the period required by applicable financial regulations and are not shared with advertisers.

Log in, go to the Help Centre under Account Settings, and submit a privacy access request. We will send your data export to the email address registered on your account within the legally required timeframe.

You can request deletion of non-essential data at any time. Records subject to legal retention — such as transaction logs — cannot be deleted early, but all other personal data can be removed on request.

Session cookies are required for login and cannot be disabled. Analytics and personalisation cookies are optional — you can withdraw consent through the preference centre linked in the site footer at any time.

Reach our support team via live chat inside your account, by email from your registered address, or through the privacy request form in the Help Centre. We will escalate formal complaints to the appropriate internal contact.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.