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What Our Legal Terms Cover and Why They Matter

Before you open an account on gaadi24, these legal terms set out what you can expect from us and what we expect from you. Availability depends on local law and applies only in eligible regions where access is permitted.

Account ConditionsPrivacy and Data UseJazzCash, Easypaisa, Raast Payment TermsJurisdiction and EligibilityContact and Dispute Paths
gaadi24 What Our Legal Terms Cover and Why They Matter
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security Practices

gaadi24 collects account data — name, contact details, payment method references such as your JazzCash or Easypaisa account ID — for the sole purpose of running and verifying your account. We do not sell personal data to third parties. Cookies are used to maintain your session state and to track navigation within the lobby; you can manage non-essential cookies through your browser settings. Account security relies on OTP verification at login, and we recommend you never share your OTP with anyone, including people claiming to be support staff.

Data Retention We keep your account data for as long as your account is active and for a period after closure as required by applicable financial compliance obligations. You may request a data summary at any time.
Payment Data Handling Payment references — including JazzCash, Easypaisa and Raast transaction IDs — are stored encrypted and used only for transaction matching and withdrawal verification. We do not store full wallet credentials.
Account Security Steps Each login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, freeze your account immediately via Settings or contact live chat so we can flag the account.
Your Right to Request Changes You can request correction of inaccurate personal data or ask us to delete your account data where there is no legal obligation to retain it. Submit requests through the Settings panel or by email.
LEGAL CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about these terms, want to request a data review, or need to raise a formal dispute, our support team handles legal queries separately from general account help. Use the most direct channel for the nature of your query — policy questions and account closure requests get the fastest response through email.

Team online

Email Support

Send your legal query, data request or formal complaint to our support email. Include your account username and a clear description of the issue so we can route it correctly.

Live Chat

Use live chat for urgent account-related legal questions — such as a hold placed on a JazzCash or Easypaisa withdrawal that you believe is in error. Available during active support hours.

Account Settings Panel

For data correction requests or account closure, log into your account, go to Settings, and use the relevant form. This creates a timestamped record for your request.

Frequent Legal Questions From Our Account Holders

These are the questions we actually receive about our legal terms, account rights and data practices. If your question is not covered here, email our support team with your account username and the specific policy point you need clarified.

Access depends on your local law and whether your region is an eligible area. You are responsible for confirming this before opening or continuing to use an account.

We collect your name, mobile number, registered payment method references — such as your JazzCash or Easypaisa account ID — and your transaction history tied to account activity.

Yes. Submit a deletion request through your account Settings panel or by email. Where financial compliance rules require us to retain certain records, we will tell you which data cannot be deleted and why.

We notify you of material changes. Continued account use after the update takes effect means you accept the revised terms. If you do not accept, contact support to close your account before the change applies.

Withdrawals can be paused if identity verification is incomplete or if our compliance checks flag an inconsistency. Log a support ticket with your transaction ID and we will advise the exact step needed to release it.

Email our support team with your account username, the nature of the dispute and any relevant transaction references. Formal complaints are escalated separately from general account queries and receive a written response.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.